Terms & Conditions

Making a Purchase
Browse through the catalogue and click on any items of interest to put into your shopping basket – you can always remove them later.  When you have finished, click on “Basket” to review your choice.  At this point you can remove any unwanted items.  When you are satisfied click on “Checkout” to process your order.  To return to the catalogue click the “Back” button on your web browser.

Delivery Schedule
Goods in stock will be despatched within 2 working days, either by Parcelforce 2 Day carrier or by Royal Mail post. Larger items such as Plinths, X-Ray illuminators and Practice Furniture may take longer.

Back Orders
If your item is not in stock we will order it for you. We will advise you of any goods in your order not in stock.

Tax Charges
Most goods ordered within the UK and European Union are subject to the current VAT rate.
Books and orders shipped outside the EU are VAT free.

Credit Card Security
All credit card numbers are encrypted using 128 bit encryption when the order is placed.  They are only decrypted when they reach our computer.  They are not held in clear text on any web site.  We know of no documented cases of credit card fraud using our shopping system over the Internet.

No returns or order cancellation can be accepted for non-stock items specially ordered
on the customer’s behalf.
Unless agreed by prior arrangement, all returned goods should arrive back with OSL no later than 14 days after receipt.
OSL will pay the cost of return if the goods are damaged, faulty or incorrectly delivered. In all other circumstances the customer is responsible for the cost of return.
To minimize cost, we can supply a pre-paid label which will be charged to the customer.
In certain circumstances goods can be supplied on a sale or return basis, with prior agreement.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

For online orders we accept payment by Switch, Delta and most credit cards
(except Diners & American Express).

Our Online Shop shows prices inclusive of VAT where applicable.  We reserve the right to alter prices without prior notice and prices charged will be those current at the time of despatch.   Books are subject to publishers’ recommended prices and may also be changed without prior notice.

Warranty periods vary from a minimum of six months to two years depending upon the item. Most items are guaranteed for at least one year. Any claim must be made in writing.  At our discretion we will replace, repair or refund the purchase price of any items returned and proven to be faulty. These conditions do not affect your statutory rights.

Illustrations and Descriptions
Whilst every care has been taken with the accuracy of the illustrations and descriptions, they are intended as a guide only to identify the product. Goods may differ slightly as and when there are changes in specifications or design.  We reserve the right to substitute goods of equivalent or higher value should items be discontinued or unavailable.

Reservation of Title
Ownership of goods will not pass to the customer until the invoice price is paid in full.